Case study
CareLink needed telemedicine capabilities fast—COVID made that obvious. But they'd been burned by agencies who didn't understand healthcare compliance. We had to build something that actually worked in a clinical setting.
Monthly Patients
50K+
AI Triage Rate
80%
Avg Wait Time
8 min
The challenge
Previous vendors had built a nice-looking app that was completely unusable in practice. Doctors couldn't integrate it with their EHR. The AI triage was a joke—it just matched keywords. And their HIPAA compliance was held together with prayers.
Our solution
We spent two weeks shadowing clinicians before writing any code. Built proper HL7 FHIR integrations, an AI triage that actually understands symptoms (not just keywords), and infrastructure that would pass a serious audit.
Results
50,000+ patient interactions monthly
AI handles 80% of initial triage
Full HIPAA compliance (we have the audit to prove it)
Average wait time dropped from 45 min to 8 min
Technology stack
Frontend
Backend
Cloud
Other
